Refund policy

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us so that our team can assess the situation.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at online@mobilepluslabs.com.

Exchange

Exchange requests may be considered for products that are:

* Incorrectly sent

* Defective upon receipt or

* Damaged during delivery

Products must be returned in their original condition and packaging unless the issue itself prevents this.

Exchange requests should be submitted within 7 days of receiving the order.

Change of mind returns or exchanges are subject to our assessment and may not be accepted for certain products.

 

Refunds

Where a refund is approved, the refund will generally be made to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Original shipping charges may not be refundable unless the return is due to an error on our part or a confirmed product defect.

 

Products may not be eligible for return or exchange if they have been:

* Used, installed or altered

* Damaged through misuse, accident or improper handling

* Damaged through normal wear and tear

* Returned without the original packaging or accessories where these are required

* Damaged after delivery due to circumstances outside our control

 

How to Request a Return or Exchange

Please email online@mobilepluslabs.com with your order number, product details and photographs/videos showing the issue.

Do not return any product before receiving return instructions from our team.

All return and exchange requests are subject to inspection and approval. REFUND & EXCHANGE POLICY

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us so that our team can assess the situation.