We want you to be satisfied with your purchase. If there is an issue with your order, please contact us so that our team can assess the situation.

Exchange

Exchange requests may be considered for products that are:

• Incorrectly sent
• Defective upon receipt or
  
• Damaged during delivery

Products must be returned in their original condition and packaging unless the issue itself prevents this.

Exchange requests should be submitted within 7 days of receiving the order.

Change of mind returns or exchanges are subject to our assessment and may not be accepted for certain products.

Refunds

Where a refund is approved, the refund will generally be made to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Original shipping charges may not be refundable unless the return is due to an error on our part or a confirmed product defect.

Products may not be eligible for return or exchange if they have been:

• Used, installed or altered
• Damaged through misuse, accident or improper handling
• Damaged through normal wear and tear
• Returned without the original packaging or accessories where these are required
• Damaged after delivery due to circumstances outside our control

How to Request a Return or Exchange

Please email online@mobilepluslabs.com with your order number, product details and photographs/videos showing the issue.

Do not return any product before receiving return instructions from our team.

All return and exchange requests are subject to inspection and approval.